Privacy Policy

Last Updated: November 25, 2024

Introduction

Immersiva, Inc. (“Immersiva,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.immersiva.co), use our software applications, or otherwise engage with our services (collectively, the “Services”). By accessing or using the Services, you consent to the terms of this Privacy Policy.

If you are a California resident, please review the section titled “Your California Privacy Rights” for additional information about your rights under the California Consumer Privacy Act (CCPA).

If you are located in the European Economic Area (EEA), please review the section titled “Your Rights Under the GDPR” for information about your rights under the General Data Protection Regulation (GDPR).

If you have questions about this Privacy Policy, please contact us at info@immersiva.co or:

Immersiva, Inc.

PO Box 3121
Santa Monica, CA 90408

What is Immersiva?

Immersiva provides interactive learning experiences through our website and applications. An Immersiva Experience allows users to participate in engaging, game-based activities that foster learning and exploration. For hosted experiences, the Guardian Option feature enables parents and caregivers to track progress and oversee a child’s participation.

Information We Collect

Personal Information

We may collect the following types of Personal Information:

•Identifiers: Name, email address, date of birth, username, and account credentials.

•Demographic Data: Age and profile picture.

•Device and Usage Data: IP address, browser type, operating system, and usage patterns on the Services.

•Geolocation Data: Approximate location based on your IP address.

•Financial Information: Payment details processed by third-party vendors.

If you participate in an Immersiva Experience hosted using the Guardian Option, additional data such as your responses and nickname may be visible to the host.

Children’s Privacy

Immersiva adheres to strict privacy standards to protect children’s information.

• For U.S. users under 13 or non-U.S. users under 16, we collect only limited information: email (for password recovery), username, and password.

• For participants in a Guardian Option-enabled experience, the host (e.g., a parent or caregiver) is the data controller of any personal data collected during the session.

We comply with COPPA, GDPR, and other relevant regulations regarding the collection, use, and disclosure of children’s information.

If you believe we have inadvertently collected information from a child without proper consent, contact us at info@immersiva.co, and we will promptly delete the information.

How We Collect Information

•Directly from You: When you create an account, participate in an experience, or contact us for support.

•Automatically: Through cookies, pixel tags, and similar tracking technologies.

•From Other Sources: Through integrations such as Google or Facebook login.

How We Use Your Information

We use your Personal Information for purposes including, but not limited to:

•Providing access to our Services, including account setup and interactive experiences.

•Enhancing the functionality and security of the Services.

•Communicating updates, promotional content, and customer support responses.

•Conducting analytics to improve user experience.

•Complying with legal obligations and protecting user rights.

Guardian Option

The Guardian Option is an optional feature that allows hosts (e.g., parents or caregivers) to track player progress and performance in an Immersiva Experience.

•Enabled by Host: The host must enable this feature, as it is toggled off by default.

•Data Visibility: Hosts can view player responses, nicknames, and associated email addresses.

•Host Responsibility: The host is the data controller of player information collected via the Guardian Option and must ensure compliance with applicable privacy laws.

Immersiva acts as a data processor in these cases and does not independently use or disclose the data collected.

How We Share Information

We may share your information in the following circumstances:

•With Service Providers: To support hosting, analytics, payment processing, and similar functions.

•For Legal Compliance: When required by law or to protect against fraudulent or malicious activity.

•Business Transactions: In connection with mergers, acquisitions, or similar events.

We do not sell Personal Information to third parties.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, monitor site performance, and serve tailored content.

•Necessary Cookies: Essential for basic functionality.

•Performance Cookies: Help us understand how users interact with the Services.

•Tracking Technologies: Includes web beacons, pixel tags, and session trackers.

You can manage cookie preferences through your browser settings.

Your Privacy Rights

California Residents (CCPA)

Under CCPA, California residents can:

•Request to know what personal data we collect, use, and share.

•Request deletion of personal data, subject to certain exceptions.

•Opt-out of the sale of personal data (though we do not sell data).

•Exercise these rights without discrimination.

Contact info@immersiva.co to make a request.

EEA Residents (GDPR)

EEA residents have the right to:

•Access, correct, or delete Personal Information.

•Restrict or object to data processing.

•Data portability.

•Withdraw consent at any time.

Contact info@immersiva.co to exercise your rights.

Security Measures

We use industry-standard technical, administrative, and physical safeguards to protect Personal Information. However, no system is completely secure. If you suspect unauthorized access, contact us immediately.

Data Retention

We retain Personal Information for as long as necessary to provide Services or comply with legal obligations. Data related to usage and analytics may be retained longer for operational improvements.

Cross-Border Data Transfers

Information may be stored or processed in countries with data protection laws different from your own. We implement safeguards, such as Standard Contractual Clauses, to ensure data protection during cross-border transfers.

Sensitive Information

We do not request or process sensitive information (e.g., racial or ethnic origin, health data) unless required for specific services with explicit user consent.

Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date. Material changes will be communicated through email or a notice on the Services.

Contact Us

For questions or requests, please contact:

Email: info@immersiva.co
Mail: PO Box 3121, Santa Monica, CA 90408